Published by Auckland, Counties Manukau and Waitematā DHBs on 26/02/2022 5:29:16 PM.
Delay notification and workaround process
People who are reporting a COVID positive RAT test today may have a delay in CCCM record creation. Ministry of Health is actively investigating the issue and working on a solution. The time delay from test to record creation is currently 6 hours.
If you urgently need the CCCM record created please call the Whanau HQ team on 0800 369 001. Alternatively you can email email@example.com with your details and request a call back.