In Today’s Pānui |
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Notice of Auckland PHO’s Annual General Meeting (AGM)
| The Auckland PHO Annual General Meeting is: Date & Time: Wednesday 27th November 2024 at 7pm Venue: Auckland PHO Office
Auckland PHO shareholders are invited to attend. If you would like to become a shareholder (which entitles GPs, Nurse Practitioners, Practice Nurses and Practice Managers to vote for directors), please contact Barbara Stevens – barbara@aucklandpho.co.nz
Not sure if you are a shareholder? Contact barbara@aucklandpho.co.nz
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Refugee Wrap Around Services Funding Increase
| Funding for consults within the Te Whatu Ora Refugee Contact have increased.
New prices for 2024-25: |
Save the Date: Auckland PHO Annual Awards 2024 - 12 December | Save the Date: Auckland PHO Annual Awards 2024
On behalf of Auckland PHO, we warmly invite you along to our Annual Awards evening of 2024!
Please see details below or the invitation attached for the details of this year’s awards evening:
Date: Thursday 12 December Time: From 6pm Venue: Sorrento in the Park | 670 Manukau Road, Epsom
We welcome all your staff to come along to the evening and we look forward to seeing you there.
Please RSVP to komal@aucklandpho.co.nz by December 5th with your practice numbers so catering can be organised accordingly.
Note: The cutoff date for calculating the health target awards is November 30.
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Changes to the Heart Foundation Help Line | The Heart Foundation have contacted us regarding changes that are happening at the Heart Foundation with their 0800 nurse Heart Helpline service. This number is advertised on many of their resource handouts for patients and you welcome you to share this information with your clinics and wider networks.
On 11 November 2024, the Heart Foundation will transition the Heart Helpline service to a consumer care line. This means the Registered Nurses within the Care and Support Team will no longer take consumer calls. Instead, a full-time non-clinical position has been created to respond to consumers. The new consumer line will be known as the Heart Line.
Rationale for change The Heart Helpline was established at the outbreak of the COVID pandemic with the primary purpose of answering consumer questions about COVID and the heart. It was established quickly, and the long-term future of the line wasn’t fully considered due to the urgency of the pandemic.
Since then, the Registered Nurses have resumed business as usual face-to-face activities and COVID is no longer the threat it was. The healthcare landscape has also changed, with far greater provision of telehealth and an even greater importance to link people back to primary care.
In light of this, they reviewed both the purpose of the line, and the staffing capacity required to respond to a minimum level of calls. They decided the best way forward was to focus on good general consumer care rather than trying to provide a clinical service, when often what was required was referral back to primary care or other involved health professionals.
What will the new service do? The Heart Line managed by the Consumer Care Representative (CCR) will provide support to consumers, by offering:
The CCR will be a first point of contact for people calling the line and for digital enquiries relating to heart health information or the health service (including website, email, social media enquiries). The CCR will have access to a knowledge base created by the RNs and to the RNs themselves when further support is needed.
What this means to you There is no action required of you beyond informing other professional colleagues of the change if it is relevant to them.
The clinical team will still be available to you if required in the same manner they have always been available.
Please feel free to contact me at LeonieC@heartfoundation.org.nz if you have further questions or any concerns.
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Barbara Stevens | Tumu Whakarae/CEO
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